TMV to organize the finals of Skill Contest 2014

On the 25^th and 26^th of October, the final round of the Toyota Skill Contest 2014 was held successfully at Toyota Hiroshima Vinh Phuc dealer. This is the 16^th consecutive year that Toyota Vietnam (TMV) has held the contest in collaboration with all of its dealers across the country.

The Toyota Skill Contest 2014 was organized with 5 different categories including: Sales, Customer Care, Service Advisor, Components and General Repair with the participation of 45 most talented contestants from 19 dealers. They included 9 salespersons, 9 customer care assistants, 9 service advisors, 9 component technicians and 9 general repair technicians.

The inclusion of 5 different contest categories this year aims to improve the quality of the company’s human resources as well as its after-sale service quality in order to bring satisfaction beyond expectation to customers.

The content of this year’s competition also focuses more on practical situations by creating scenarios based on everyday’s knowledge and working skills of Toyota’s employees.

In the finals, all contestants are required to demonstrate their skills in both theoretical and practical contest. In the theoretical part, the contestants had to answer the questions related to different fields in the form of multiple-choice exam.

In the practical contest, the Sales category gives point to player who can approach customers and understand them and then be able to introduce Toyota’s product as well as instruction for test driving. On the other hand, the Customer Care Assistant contest focuses more on dealing with customer complaints.

The Service Advisor Contest focus on customer care services with the implementation of 2 standard steps of receiving orders and advising customers then finally inspect and deliver customers’ vehicles to them. The Components contest required calculating skills from employees to meet customers’ need by deciding the optimal reserve of goods.

At the Finals of the Contest, Mr. Yoshihisa Maruta, General Director of TMV shared “With the philosophy of “Customer is god” and the fact that the most important factor to carry out this philosophy is “human resources”, TMV has collaborated with Toyota dealers across the country to organize the Skill Contest since 1999. The content and quality of Toyota contest in general have been improved dramatically since the organization of the 1^st contest in 1999 that included only 1 category. Through the contest, we believe that our staff will constantly train and improve themselves to provide customers with services of best quality.”

 

In the practical contest, the Sales category gives point to player who can approach customers and understand them and then be able to introduce Toyota’s product as well as instruction for test driving. On the other hand, the Customer Care Assistant contest focuses more on dealing with customer complaints.

The Service Advisor Contest focus on customer care services with the implementation of 2 standard steps of receiving orders and advising customers then finally inspect and deliver customers’ vehicles to them. The Components contest required calculating skills from employees to meet customers’ need by deciding the optimal reserve of goods.

At the Finals of the Contest, Mr. Yoshihisa Maruta, General Director of TMV shared “With the philosophy of “Customer is god” and the fact that the most important factor to carry out this philosophy is “human resources”, TMV has collaborated with Toyota dealers across the country to organize the Skill Contest since 1999. The content and quality of Toyota contest in general have been improved dramatically since the organization of the 1^st contest in 1999 that included only 1 category. Through the contest, we believe that our staff will constantly train and improve themselves to provide customers with services of best quality.”

sonhq

Các bài đã đăng